At Becom Wood Pellets, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear return and refund process as outlined below.
Return Eligibility
Customers may request a return within 30 days of delivery.
To qualify for a return, the following conditions must be met:
- The product must be unused and in its original packaging
- The product must be in the same condition as received
- Proof of purchase or order confirmation must be provided
- The return request must be submitted within 30 days of delivery
Items returned without prior authorization may not be accepted.
Non-Returnable Items
Due to the nature of certain products, the following items are not eligible for return:
- Products that have been opened, used, or partially consumed
- Firewood or pellet bags that have been opened
- Bulk or trailer-load orders once delivered
- Products damaged due to improper storage after delivery
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged product and packaging
- A brief description of the issue
Approved claims may be eligible for replacement, store credit, or a refund depending on the situation.
Return Process
To request a return, please contact our support team with your order details:
Email: info@becomwoodpellets.com
Phone: +1 (647) 499-3651
Once your request is approved, we will provide instructions on how to return the product.
Customers may be responsible for return shipping costs unless the return is due to a damaged or incorrect item.
Refunds
After the returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing typically takes 5–10 business days depending on your payment provider
Shipping fees and delivery charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled before shipment or delivery scheduling for a full refund.
Once an order has been shipped or prepared for delivery, cancellation may not be possible..
