At Becom Wood Pellets, we are committed to delivering your wood pellets and firewood safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Locations
Becom Wood Pellets proudly supplies customers across Canada through our network of strategically located facilities.
Our head office is located in Thornloe, Ontario, with additional operational facilities in:
- Edmundston, New Brunswick
- Calgary, Alberta
- Kelowna, British Columbia
To improve delivery efficiency and reduce transit times, orders are shipped from the facility closest to the customer’s delivery address whenever possible. This allows us to provide faster service and maintain reliable product availability for customers nationwide.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Bulk orders or trailer-load shipments may require additional scheduling time depending on availability and freight coordination.
Customers will receive confirmation once their order has been processed and scheduled for shipment.
Shipping Methods
Depending on the order size and delivery location, we use a variety of shipping methods including:
- Freight carriers for pallet shipments
- Commercial trucking for bulk deliveries
- Regional delivery services
The shipping method used will depend on the product type, order quantity, and destination.
Delivery Time
Estimated delivery times typically range between 3–7 business days after order processing.
Delivery timelines may vary depending on:
- Customer location
- Weather conditions
- Freight carrier schedules
- Seasonal demand
Becom Wood Pellets is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated based on:
- Delivery location
- Order weight and size
- Shipping method required
Shipping fees will be clearly displayed during checkout or communicated before order confirmation.
Delivery Requirements
Customers are responsible for ensuring that the delivery location:
- Is accessible for freight trucks or delivery vehicles
- Has adequate space for unloading pallets or bulk shipments
If a delivery cannot be completed due to access issues, additional delivery or handling charges may apply.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Our team will review the claim and determine the appropriate resolution.
Order Tracking
Tracking information will be provided when available once the order has been shipped.
For certain freight shipments where tracking may not be available, delivery scheduling will be coordinated directly with the freight carrier.
